Refund policy
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not eligible for return include:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable): If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at distpoilluxe@gmail.com.
Sale or promotional items (if applicable): Only regular-priced items are eligible for a refund. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable): We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at distpoilluxe@gmail.com and send your item to: 1350 Boulevard Bastien, Quebec, QC, G2K 1G2, Canada.
Gifts: If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.
Shipping: To return your product, you should mail it to: 1350 Boulevard Bastien, Quebec, QC, G2K 1G2, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.